Cley Smokehouse

Cley Smokehouse

traditional smoked fish & meats delivered direct

01263 740282

  £0.00 | 0

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Terms and Conditions

By placing an order with us you agree to our Terms and Condiions

Order Acceptance

We will always try to fulfil an order however there may be reasons an order cannot be fulfilled and we reserve the right not to accept an order. For an example we may not accept an order for one of the following reasons.

  • The product you ordered is unavailable from stock
  • We are unable to obtain authorisation for your payment
  • The identification of a pricing or product description error
  • Adverse weather conditions preventing delivery/collection by the courier company

We will inform you as soon as we can if we are unable to fulfil an order. Order acceptance and the completion of the contract between you and us will take place on the despatch of the products ordered to you unless we have notified you that we do not accept your order or you have cancelled it (see ORDER CANCELLATION below).

Order Cancellation

You can cancel an order at any time up to the point of despatch. Contact us by email or telephone to cancel the order, and we will refund the order value to your card. Unfortunately, due to the perishable nature of the product once the order has been despatched we are unable to cancel your order.

Pricing and Description Errors

All product details entered on the site have been entered with due care however there may be errors.

If the price is overstated we will despatch the order and refund the balance.

Where the price is understated we will normally just despatch the product. In the case of a serious pricing error we will contact you with the oprion to cancel the order and receive a full refund or to pay the balance.

Please note. Order acceptance occurs at the point of product despatch - we reserve the right not to fulfil an order where a pricing error has occurred.

Privacy and Security.

See our Privacy Policy

Problems with your order

Our business is built on providing a quality product in good condition at the point of delivery and we will do everything we can to ensure you enjoy the product you have purchased from us.

If you are unhappy with your order or any part of your order we will replace it or refund it under our 'no quibble' freshness guarantee.

Returns

As per the details on our Delivery Costs page. Due to the perishable nature of the product we are unable to accept returns. Once the order has been despatched it cannot be cancelled.

 

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