Due to the cost of packaging and sending a fresh product we have a minimum order value of £20 (excluding delivery). This applies to all standard weekday deliveries deliveries anywhere in the UK (arriving Tuesday - Friday).
Orders over £70.00 qualify for FREE DELIVERY.
For a summary of delivery charges see below:
|Delivery||Order Value From||Order Value To||Delivery Cost|
|Saturday over £70||£70.00||£ ++||£3.50|
|Free Delivery over £70||£69.99||£ ++||£0.00|
We endeavour to send out any order received on a Monday to Thursday on the same day to normally arrive the following day. Orders received after 11.00pm may not be despatched until the next available day. No orders are sent out on Sunday so we do not deliver on a Monday or on Bank Holidays.
Delivery day is specified during the checkout process. Saturday deliveries are charged at a small premium.
If you will be out when your delivery arrives, please let us know where to leave your parcel in the "Special Delivery Instructions" on the order form, for example leave in garage, in the porch, with neighbour etc. The produce is well insulated and will remain cool for several hours, so it can be safely left until you arrive home. It is not advisable however to have us leave your consignment in a hot place, for example in a boiler room or sunny porch.
You order should be unpacked and refrigerated on the same day it arrives. If you intend to freeze any of your delivery, ideally it should be frozen on the same day as delivery.
All orders are despatched on 24 hour delivery. We cannot however guarantee the product will arrive within the time specified by the courier and very occasionally, particularly during really busy periods such as Christmas couriers do not deliver until the following day. Our packaging is designed to keep the product cool and maintain product integrity for two days and this should cause no problem.
If however your order arrive does not in perfect condition we offer our freshness guarantee. If you are concerned about your order in any way please call us on 01263 740282 and if you are unhappy or unsatisfied with your order, or any part of your order, we offer you a replacement or a refund.
Any problem with a delivery must be notified by telephone on 01263 740282 within 24 hours of receipt.
Due to the perishable nature of the product we don't normally deliver abroad. Some products however will travel better than others and if you require an overseas delivery please email us at firstname.lastname@example.org with your requirements and we will be pleased to let you know if we are able to deliver.
Due to the perishable nature of the product we are unable to accept returns. Once the order has been despatched it cannot be cancelled.