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Terms and ConditionsOrder Acceptance
Pricing and Description Errors
Our Security Policy.
We will always try to fulfil an order however there may be reasons an order cannot be fulfilled and we reserve the right not to accept an order. For an example we may not accept an order for one of the following reasons.
- The product you ordered is unavailable from stock
- We are unable to obtain authorisation for your payment
- The identification of a pricing or product description error
We will inform you as soon as we can if we are unable to fulfil an order. Order acceptance and the completion of the contract between you and us will take place on the despatch of the products ordered to you unless we have notified you that we do not accept your order or you have cancelled it (see ORDER CANCELLATION below).
You can cancel an order at any time up to the point of despatch. Contact us by email or telephone cancel the order, as payment is processed on despatch we will simply not take the payment from your card. Once the order has been despatched we are unable to cancel your order.
All product details entered on the site have been entered with due care however there may be errors. Where a description error becomes obvious we will contact you in order to establish if you wish to cancel the order - in which case no payment in full. Where a pricing error occurs, if the price is overstated we will despatch the order and refund the balance. Where the price is understated we will contact you and determine if you wish to pay the balance or cancel the order. NOTE. Order acceptance occurs at the point of product despatch - we reserve the right not to fulfil an order where a pricing error has occurred.
All our internet card transactions are conducted through SagePay. We have no access to your card details and your transaction details are protected at all times. If you would prefer you can of course order by phone.
We at cleysmokehouse.com are committed to protecting your privacy. When you shop with us, on the web, by phone, by fax or by post you will have given us your name, address, phone number and e-mail address, because this is the only way we can process your order.
We will not pass your details on to any 3rd party - this includes your e-mail address! Unless you have selected the "no promotion" check box when entering orders we may occasionally e-mail you details of special promotions we are running ourselves or discount vouchers you can use. This does not mean you will be deluged - these activities really are occasional. Anyway, just send us an e-mail back to un-subscribe and you will never hear from us again.
PAYMENT & DELIVERY INFORMATION.
Our card transactions are conducted via SagePay and we accept most major credit and debit cards including Visa, Mastercard, Delta, Switch and Solo. Your card is debited at the point of order.
Not everybody likes using their credit card across the net. If you prefer, you can of course order by phone. Telephone 01263 740282 to discuss your requirements.
We try to deliver the next available day after the order is received. As this is a fresh product we can only send deliveries on Mondays - Thursdays (inc). Therefore any orders received on a Friday. Sturday or Sunday will not be despatched until the Monday. Special arrangements exist for Bank Holidays and Christmas in particular - where appropriate we will publish these on the website
We do not make regular deliveries overseas but if you would like to order please contact us for a quote.
At cleysmokehouse.com we are committed to customer satisfaction and offer a full refund service in the unlikely event your fish does not arrive in good condition we will refund you purchase in full or supply a replacement.
Please telephone us on 01263 740282 if you order is not satisfactory. Cley smokehouse reserves the right not to refund orders where a complaint has not been received within 24 hours of delivery.