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FRESHNESS GUARANTEE

Cromer crab delivered fresh
If you are unhappy with your order FOR ANY REASON we will refund your purchase in full.
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Delivery

Delivery charges

 

Due to the cost of packaging and sending a fresh product we have a minimum order value of £20.00 (excluding delivery) For all standard deliveries anywhere in the UK (arriving Tuesday - Friday) delivery charges are as follows:

 

Order Value From Order Value To Delivery Costs
£ 0.00 £ 69.99 £ 6.95
£ 70.00 £  ++ £ 0.00

 

When to expect your delivery

 

We endeavour to send out any order received on a Monday to Thursday on the same day to arrive the following day. Orders received after 2.00pm may not be despatched until the next available day. No orders are sent out on Friday so expect any orders placed on Thursday 2.00pm to Monday 2.00pm to arrive on Tuesday.

 

If you want delivery on a specific day (Tuesday - Friday) please notify us in the "Special Delivery Instructions" on the order form. Urgent and weekend deliveries can be arranged by special request - call us on 01263 740282 for details.

 

If you will be out when your delivery arrives. Please let us know where to leave your parcel in the "Special Delivery Instructions" on the order form, for example leave in garage, in the porch, with neighbour etc. The produce is well insulated and will remain cool for several hours, so it can be safely left until you arrive home. It is not advisable however to have us leave your consignment in a hot place, for example in a boiler room or sunny porch. You order should be unpacked and refrigerated on the same day it arrives.

 

Delivery problems

 

We are so confident your order will arrive in perfect condition we offer our freshness guarantee. If for any reason you are unhappy with your order we offer a full refund. Any problem with a delivery must be notified by telephone on 01263 740282 within 24 hours of receipt. Similarly, in the unlikely event your order has failed to arrive please telephone us on the same number.

 

Overseas deliveries

 

Due to the perishable nature of the product we don't normally deliver abroad. Some products however will travel better than others and if you require an overseas delivery please email us with you requirements and we will be pleased to let you know if we are able to deliver.

 

Returns

 

Due to the perishable nature of the product we are unable to accept returns. Once the order has been despatched it cannot be cancelled.